Returns and Exchanges
If the item you ordered from ELKNY.com is not a perfect fit in every way, you may send it back within 14 days of receipt for a refund, exchange or store credit (return shipping not included).
All returns must be sent back in original packaging, unworn and undamaged with tags attached. You will receive a refund or store credit for the return, excluding original shipping fees and any return shipping fees incurred.
Due to the limited availability of the product, we will charge a 10% restocking fee.
Price adjustments are allowed within 24 hours of purchase.
Cancelations: order cancelations are possible for items in stock within 6 hours of purchase. If you need to cancel your order, please notify us as soon as possible. We do not allow cancelations for pre-order items because they are sent to production as soon as the order is received.
To initiate a return, please submit your return request using our Returns Portal. It's easy and free:
Do not ship return packages until your request has been approved and you have received a confirmation email with your authorization number.
For customers in the United States: we will provide a return label for you to ship the item(s) back to us.
For International customers: you will need to send your package using any trackable shipping service of your choice. Please note, we are not responsible for packages until they arrive in our warehouse. We recommend purchasing insurance from the shipping provider of your choice to ensure that you will get reimbursed in case the packaged is lost.
Once the return package has been received, a confirmation email will be sent along with your store credit code.